I asked if the person who had just discovered the oversight had written a note to the giver explaining what had happened and thanking them for the gift. "No, I didn't know what to do! I just felt so bad!"
"Well, don't just feel bad. Write them a note, explain what happened, and thank them!"
I have learned that a major part of our character is how we respond to a mistake. We can't control how people will react to that, but at least we know we've done what we can to put things right.
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